Last Updated: September 26 2016
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide Services that most likely meet your needs, and to customize our Services to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse our Services without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us.
In order to use some of our Services, you must first complete the registration form and create a username and password. During registration, you are required to give truthful contact information (such as a valid email address) in accordance with our Terms of Service. We use this information to contact you about Services in which you have expressed interest.
Your information also includes the information you choose to share on our website, such as when you post a message, add notes in a module, upload a photo, or comment on another user's post. Your information also includes the information you choose to share when you take an action, such as when you add a friend to your group. We may also receive information about you from the modules, exercises, and other services you use that we provide on the Websites.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as your email address) and financial information (such as a credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information.
We use this information to notify contest winners and award prizes, to monitor traffic on our website, or to personalize our services (in the case of anonymous information collected in surveys).
If you choose to use our referral service to tell a friend about our Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. Firecracker Inc. will store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Posting in Public Message Areas
If you choose to post messages in our public message areas (whether restricted to a select group or to the general public) or leave feedback for other users, we will collect the information you post. We may receive information about you from other users, who post content about you in a forum. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We reserve the right to terminate the accounts of visitors who use these services in a manner inconsistent with our Terms of Service.
When we use the phrase "public information", we mean the information you choose to disclose to other uses of our Services, as well as information that is always publicly available. By posting information in a public message area, you are choosing to make your information public.
Choosing to make your information public also means that this information:
The types of information listed below are by default publicly available, and are treated just like information you decided to make public.
We automatically track certain information based upon your behavior on the Website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community.
Like many Websites, we automatically gather certain information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base. We do not link this automatically collected data to personally identifiable information. We may use a third-party tracking service that uses log files and cookies, see below, to track non-personally identifiable information about visitors to the Website in the aggregate. This service captures usage and volume statistics to improve the usage of our Website and to track responses to marketing efforts.
Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs, also referred to as web beacons or web bugs that help manage content on the Website by tracking what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. We may use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.” Communication from Us or the Website
Special Offers & Updates
We may occasionally send you information on products, services, special deals, and promotions. We may provide a registration page on which you can sign up to receive such emails from us.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We may store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the Website for you. We do not share your profile with other third parties.
Conditions Under Which We Share Information Aggregate Information (Non-Personally Identifiable)
We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
In addition, data may be aggregated regarding assessment of your performance based on various measures to create generalized data regarding use of our platform. We may use and publicize such aggregate information on any basis that does not identify you, without your consent. Your contributions or notes to a module, forum, or other service on our website (“Contribution”) may also be aggregated and made publicly available. Your Contributions may be aggregated according to their registration and login status.
Personally Identifiable Information
In accordance with our Terms of Service, we may share your personally identifiable information with an educational institution under certain circumstances.
We use a credit card processing company to bill you for our Services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use other third parties to provide mapping solutions on the Website. When you sign up for any of our services, we will share location that you enter as necessary for the third party to provide that service.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Website; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase one of our Services but do not wish to receive any additional marketing material from us, you can indicate your preference in your “notification preferences.” If you no longer wish to receive our newsletter and promotional communications, if any, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
Links to Other Websites
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing us at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at email@example.com.
Our Website is not directed to people under 13 years of age. If you become aware that your child has provided us with personal information without your consent, please contact us at firstname.lastname@example.org. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we take steps to remove that information and terminate the applicable account.
Terms of Service
Please also visit our Terms of Service which establish the use, disclaimers, and limitations of liability governing the use of our Services.
Boston, MA 02111